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Logistics & Supply Chain
Lean Six Sigma Foundations
Lean Six Sigma Foundations
Curriculum
4 Sections
16 Lessons
10 Weeks
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Chapter 3: Identifying Your Process Customers
4
1.1
Understanding the Process Basics
1.2
Quiz for Understanding the Process Basics
6 Questions
1.3
Getting a High-Level Picture
1.4
Quiz for Getting a High-Level Picture
6 Questions
Chapter 4: Understanding Your Customers’ Needs
12
2.1
Considering Kano
2.2
Quiz for Considering Kano
5 Questions
2.3
Obtaining the Voice of the Customer
2.4
Quiz for Obtaining the Voice of the Customer
6 Questions
2.5
Researching the Requirements
2.6
Quiz for Researching the Requirements
8 Questions
2.7
Avoiding Bias
2.8
Quiz for Avoiding Bias
5 Questions
2.9
Considering Critical To Quality Customer Requirements
2.10
Quiz for Considering Critical To Quality Customer Requirements
6 Questions
2.11
Establishing the Real CTQs
2.12
Quiz for Establishing the Real CTQs
5 Questions
Chapter 5: Understanding the Process
4
3.1
Finding Out How the Work Gets Done
3.2
Quiz for Finding Out How the Work Gets Done
7 Questions
3.3
Painting a Picture of the Process
3.4
Quiz for Painting a Picture of the Process
5 Questions
Chapter 6: Managing People and Change
12
4.1
Getting into the Grey Matter
4.2
Quiz for Getting into the Grey Matter
5 Questions
4.3
Gaining Acceptance
4.4
Quiz for Gaining Acceptance
5 Questions
4.5
Sizing Up the Status Quo
4.6
Quiz for Sizing Up the Status Quo
6 Questions
4.7
Coping with Change
4.8
Quiz for Coping with Change
7 Questions
4.9
Creating the Vision
4.10
Quiz for Creating the Vision
5 Questions
4.11
Busting Assumptions
4.12
Quiz for Busting Assumptions
6 Questions
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