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Business & Economics
Business Communication
Navigating Difficult Workplace Conversations
Navigating Difficult Workplace Conversations
Curriculum
3 Sections
13 Lessons
10 Weeks
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Giving Feedback and Discussing Performance
8
1.1
Following Six Rules for Effective Feedback Conversations
1.2
Quiz for Following Six Rules for Effective Feedback Conversations
5 Questions
1.3
Balancing Formal and Informal Feedback
1.4
Quiz for Balancing Formal and Informal Feedback
6 Questions
1.5
Improving Performance Through Workplace Equity
1.6
Quiz for Improving Performance Through Workplace Equity
8 Questions
1.7
Managing Yourself During Performance Reviews and Conversations
1.8
Quiz for Managing Yourself During Performance Reviews and Conversations
5 Questions
Navigating Interpersonal Conflicts
8
2.1
Exploring the Pros and Cons and Potential Outcomes of Conflicts
2.2
Quiz for Exploring the Pros and Cons and Potential Outcomes of Conflicts
6 Questions
2.3
Navigating Conflict More Effectively: Four Tactics
2.4
Quiz for Navigating Conflict More Effectively: Four Tactics
5 Questions
2.5
Dealing with Different Conflict Management and Communication Styles
2.6
Quiz for Dealing with Different Conflict Management and Communication Styles
7 Questions
2.7
Not Letting Complaints Turn Into Conflict
2.8
Quiz for Not Letting Complaints Turn Into Conflict
6 Questions
Communicating When Everything Is Falling Apart
10
3.1
Hoping It Won’t Happen or It’ll Blow Over: Not a Plan
3.2
Quiz for Hoping It Won’t Happen or It’ll Blow Over: Not a Plan
6 Questions
3.3
Formulating a Crisis Communication Strategy
3.4
Quiz for Formulating a Crisis Communication Strategy
7 Questions
3.5
Responding in a Crisis: Initial and Ongoing Communication
3.6
Quiz for Responding in a Crisis: Initial and Ongoing Communication
5 Questions
3.7
Taking Responsibility Within Your Power
3.8
Quiz for Taking Responsibility Within Your Power
5 Questions
3.9
Embracing the Framework of Frameworks: RER
3.10
Quiz for Embracing the Framework of Frameworks: RER
7 Questions
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